How can the voice system help me get new listings?
Showing a prospective seller your marketing strength is a great way to get the listing. Before you go into a listing appointment, record a property description on your voice system.  During your listing presentation, let them know that anybody passing by the house will see the For Sale sign with information on a recorded property description.

Demonstrate the advanced technology by having the homeowner call your toll free number and select the correct prompt for the audio description of his/her house. Immediately, while the homeowner is listening to your recording, your cell phone begins to beep; you just received a text message from your voice system. You pick up your phone and show the homeowner the text message with the homeowner’s Caller ID (name and/or telephone).

How is the voice system a lead generation tool?
As soon as a prospective buyer calls into to any of your property listing descriptions on your voice system, you will immediately receive a message via email and/or text message that someone has inquired about that property. You are immediately given the caller’s ID (name and/or telephone number), and on which property the caller was inquiring, allowing you immediately return the inquirer’s call.  Even if the caller is not interested in that property, you now have a strong lead and can offer to show the caller other properties you represent.

How do I listen to my voice messages?
You receive all messages as a .wav audio file that you can listen to when you log into your personal Virtual Office Builder. You also receive the .wav file voice message in an email.

Do I need special software to listen to my message?
No. Almost every computer comes with software already built in to listen to a .wav file, which is the most common computer audio file used.

What phone number will I get?
You receive a toll free number so that the people who call you are not charged for the phone call. By having a toll free number, you present a certain level of sophistication and professionalism and also convey that you are not limited to representing clients in only one geographic area.

Can I choose my toll free number?
You may choose a number from our extensive pool of numbers.

How many voice minutes do I receive a month?
It depends on the discount package  to which you have subscribed. Click here for more information on discount packages.

If I run out of my allotted voice minutes, can I buy more?
Yes. A block of 100 voice minutes costs $10.00.
 

Do unused voice minutes  that I get with my month-to-month subscription roll-over to the next month?
No.  However, if you pay a year in advance, you can lump together all of the voice minutes to use anytime in the entire year subscription period.

What do you mean by lump-sum voice minutes?
By paying a year in advance, your monthly voice minutes are multiplied by 12.  You are given them as a lump-sum to be used how you want and when you want throughout the year.  For instance, with the Yearly Silver Package, you get 3,000 anytime fax pages and 3,000 anytime voice minutes.  On a Month-to-Month Silver Package you get 250 use them or lose them voice minutes and 250 use them or lose them fax pages.

If I use all of my allotted voice minutes without knowing it, will my voice service automatically stop?
No. Your credit card on file will automatically be charged for the additional block of voice minutes.

Do unused voice minutes  that I get with the purchase of a block of minutes  roll-over to the next month?
Yes. Purchased blocks of minutes continue to roll-over until you use all of them or until your subscription ends, whichever occurs first.

Does the voice system include an auto-attendant feature?
Yes. This system provides anyone calling with 24/7 assistance. When you record your Main Greeting, the caller can be walked through multiple key prompts that you have already set up in your voice system. Some prompt examples are General Message, Straight to Voice Mail, a company Contact List, a Call Forward -Follow Me Around, or prompts to hear Property Listings. Each prompt that you have set up can then have multiple sub-prompts. For instance, each of the individuals in a Contact List can set up his/her own Property Listings audio descriptions, General Messages, and Call Forward - Follow Me Around action.

How do I get notification that I have a voice message or that somebody listened to a property description?
By personalizing your settings, you get to choose how you receive notifications, through email and/or text message. The email you receive includes the message audio file so that you don’t have to log into the system to hear your message. Plus, if you want somebody else to listen to the message, you may forward the email to that person.

What is call forwarding-follow me around?
Unlike other systems, we allow you to input multiple call forwarding numbers in the system. We also allow you to indicate how many rings each forwarding number should receive before the call is forwarded to another forwarding number or to voicemail.  For example, you can program the system to have a call go first to your office phone and, if don’t pick up, then to your cell phone, to your home phone, to your assistant, and then to your system voicemail. Conversely, you can just let your cell phone voice mail pick up the call.

Can I set up audio recording for my property listings?
Yes. You can easily record and make available to your callers detailed audio descriptions of your listings.  Customize your notifications for email and/or text message so you know right away that someone listened to a property description. Your voice system will send you a message with the caller’s ID (name and/or telephone number), and on which property the caller was inquiring.

How do I set up my voice system?
We provide you a user-friendly user web site interface. The interface includes the following:

Visual System Layout: With our proprietary “system layout” administration page, you can visually comprehend the design of the voice system you created for yourself. You can quickly and easily see where each prompt that you have set up takes you in the system. From the “system layout” you can easily and quickly make changes to your voice system.
 
Easy Recording Feature:  Either upload pre-recorded .wav files from your hard drive, or record your Main Greeting, General Messages, and Property Listing descriptions directly into the system using  your computer's microphone.
 
Do It Yourself:  Manage and modify your voice system yourself at your convenience without losing valuable time waiting for a third party to make changes for you.